QLD Allied Jobs

Refund Policy

Last updated 17 October 2026

This policy covers job ads you pay for on QLD Allied Jobs. Qld Allied Jobs is the trading name of a sole trader based in Queensland, Australia. The policy sits alongside your rights under the Australian Consumer Law and does not limit them.

When you get a full refund

You get a full refund of the price you paid, including GST, if:

  1. we reject your ad in moderation, or
  2. you ask within 7 days of paying, and the ad has not received any applications.

Otherwise, we do not give refunds. Your statutory rights under the Australian Consumer Law still apply where they apply.

About “no applications”

Applications go straight to you, through the application link or email address in your ad. We never see them, so we cannot check whether any arrived. For a refund under the 7-day rule, your confirmation that the ad has not received any applications is what we rely on.

How to ask

Email tenaka@mail.grokbot.com within 7 days of paying, with:

  • the ad’s reference, which is on your status page and receipt, and
  • your confirmation that the ad has not received any applications.

We take the ad down when we refund it.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. Depending on your bank, the money usually arrives within 5 to 10 business days. We do not charge a fee for refunds.

When we do not refund

Outside the two cases above, there is no refund. For example, when:

  • you ask more than 7 days after paying;
  • the ad has received applications;
  • the role was filled, withdrawn or changed after the ad went live;
  • the ad ran for its full 30 days.

Free promo ads cost nothing, so there is nothing to refund.

Billing mistakes

If you are charged twice for the same ad, or charged for an ad that used a free promo code, we return the extra charge. That is a billing mistake rather than a refund request, so the 7-day limit does not apply.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service has a major failure, for example a paid ad that never appears on the board, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value, whatever this policy says. Our Terms of Service set out those rights in full.